Terms of Service

Consent

The Gordon Water Systems Policy (“Privacy Policy”) describes how we may collect and use information pertaining to each of our users in connection with their access to and use of Gordon Water Systems websites, applications and related services.

This Privacy Policy constitutes a binding and enforceable legal contract between Gordon Water Systems and you – so please read it carefully.

You may visit and/or use the Services only if you fully agree to this Privacy Policy – and by accessing and/or using any of the Services, you signify and affirm your informed consent to these Terms of Service, including to the collection and processing of your Personal Information as defined and explained below.

Please note: you are not obligated by law to provide us with any information. You hereby acknowledge, warrant and agree that any information you do provide us is provided of your own free will and consent, for the purposes and uses described herein.

What Information Do We Collect?

Individually identifiable information, namely information that identifies an individual or may with reasonable efforts cause the identification of an individual, or may be of private or sensitive nature (“Personal Information”). The Personal Information collected by us mainly consists of contact details (e.g., e-mail address or phone number) and any other Personal Information provided to us by users through their use of our services. For the avoidance of doubt, any Non-personal Information that is connected or linked to Personal Information (for example, in order to improve the Services we offer) is deemed and treated by us as Personal Information, as long as such connection or linkage exists.

How Do We Collect Information?

We collect information which you provide us voluntarily. For example, we collect the Personal Information you provide us when you submit a contact form; when you submit or upload such Personal Information to us for our services; and/or when you contact us directly.

Why Do We Collect Such Information?

To be able to contact our users with general or personalized service-related notices.
To comply with any applicable laws and regulations.
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How Will Your Information Be Used

We may use your information to:
Share with third-party developers
Seek your views or comments on the services we provide;
Notify you of changes to our services;
Send you communications which you have requested and that may be of interest to you
We review our guidelines for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Third Party Services

Gordon Water Systems has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include billing and payment processing services, fraud detection and prevention services and remote access services.
Such Third Party Services may receive or otherwise have access to our Users’ Personal Information, in its entirety or in part – depending on each of their particular roles and purposes in facilitating and enhancing our services and business, and may only use it for such purposes.

Use of “Cookies”

Gordon Water Systems uses certain monitoring and tracking technologies (such as cookies, tags and scripts). These technologies are used in order to maintain, provide and improve our Services on an ongoing basis, and in order to provide our users with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our users’ preferences and authenticated sessions, to better secure our services, to identify technical issues and to monitor and improve the overall performance of our services.

Please note that Third Party Services placing cookies or utilizing other tracking technologies through our services may have their own policies regarding how they collect and store information. Such practices are not covered by our Terms of Service and we do not have any control over them.

Withdrawing Consent

If you no longer wish to have your data processed, please email help@gordonwater.com or mail us at Gordon Water Systems, 100 54th St SW, Grand Rapids, MI 49548, U.S.A and we will remove your data as soon as possible.

Accessing Your Personal Information

If you wish to access and/or request us to make corrections to the Personal Information that you have stored with us or wish to request a list of what Personal Information (if any) pertaining to you we disclosed to third parties for direct marketing purposes, feel free to send us an e-mail to help@gordonwater.com or mail your request to Gordon Water Systems, 100 54th St SW, Grand Rapids, MI 49548, U.S.A, and we will respond within a reasonable timeframe and in accordance with any applicable law.